Pro

Closing Date: December 31, 2008

Company:	Simply Mac Salt Lake City, UT
Job Location:	Colorado Springs - El Paso County
Employment Type:	Full Time
Department:	Falcon Landing, Colorado Springs
Salary Range:	$9.00 per hour + DOE plus bonuses
Benefits:	Medical, Dental, Vision, Flex, 401K

Description:

Position summary: A Simply Mac Pro is required to diligently execute the official Simply Answers Program and all duties described below. The position emphasizes skill-sets in the areas of customer support & relations, coaching & teaching, staff training, troubleshooting, Q&A, problem resolution, and consulting, within a retail environment. The Pro’s primary role will be to provide training and support to our many customers. The Pro position is a critical role in the company, and requires a well-rounded and determined individual that enjoys taking part in the growth of the company.
The Pro position is often the first impression that customers have of Simply Mac; as a result, it is paramount that Pros uphold the highest standards of the company at all times, and exemplify the company’s mission statement and core values. Often times this initial contact is a perfect opportunity to recommend and help customers find the products and solutions that will make their computing experience converting and unique; therefore, this position must also understand and be capable of performing the sales process.
Core objective: A Pro will deliver the Simply Answers Program while fulfilling the Company Mission Statement and Core Values.

Duties:

Position responsibilities:
Customer Service & Relations
• Follow Simply Mac’s mission statement
• Ensure all customers are assisted in a friendly, prompt, professional and ethical manner
• Ability to conduct initial troubleshooting, diagnostics, and basic repairs in a manner that reflects our world-class experience and customer service.
Training and Support:
• Provide Product and Software coaching & training to customer and staff on (but not limited to) the following products:
o Mac OSX
o iLife Suite
o iWork Suite
o Microsoft Office
o Windows Solutions on OSX
o Aperture
o Adobe CS Suite
o Final Cut Studio
o Motion
o Shake
o Other Third Party Productivity Apps Such As:
 Roxio Toast
 Quicken
• Provide Coaching and Training to customers in the following general areas:
o Managing Digital Life
 Music
 Photography
 Video Content
 Documents
o Computing Workflows
 Business Solutions
 Personal Finances
 Etc.
Accountability for Daily Operational Activities:
• Follow Opening, Daily, and Closing Checklists (to uphold store appearance, cleanliness, and reputability standards)
• Conduct Simply Answers Procedures & Routines (without apathy)
• Meet Customer Survey standards for coaching, training, and consulting provided
• Maintain a clean and organized workspace environment
• Execute the branch routine
• Attend all required meetings
• Attend to and work toward Simply Answers Goals & Progress Program
• Weekly Training & Certification Goals & Initiatives
• Personal Incentive & Routine Incentive Goals
• Be a positive support and help to sales staff team and management.
• Look for opportunities to better the store and the customer experience
• Assure the quality experience as per our Mission Statement of our customers
• Obey all Policies and Procedures
• Protect the company against fraudulent and harmful activities
• Fulfill the focus on sales, operations and team development as it pertains to the daily one on ones, weekly meetings and monthly employee evaluations.
• Other duties as assigned

Qualifications:

Essential skills and experience:
• Apple & Mac Experience
• 35+ hours a week (full time)
• Customer Service/Relations Experience
• Sales Experience Preferred
• Experienced & Proficient in Microsoft applications
Valued but not required skills and experience:
• Apple Certified or ability to become certified with minimal training in:
o Apple Sales Training Online (ASTO) – Product Professional
o Apple Certified Help Desk Specialist (ACHDS)
o Apple Certified Trainer – Pro Products (ACTPP)
o Apple Certified Technical Coordinator (ACTS)
• High school diploma
• Minimum1 year of retail sales experience preferred
• Ability and willingness to learn new products and services in a timely manner
• Knowledgeable and willing to learn current and future technology and solutions
Reporting to this position: N/A
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Physical Demands: While performing the duties of this job, the employee is occasionally required to walk; sit for long periods of time; use hands and fingers to handle small objects, or feel objects or controls; reach and stretch with hands and arms; balance; stoop; kneel and crawl under desks or in confined spaces; talk and hear. The employee is required to be able to stand and converse for long periods of time. The employee must regularly lift and or move up to 30 pounds while handling inventory. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, the ability to look at the computer screen for extended periods of time, and the ability to adjust focus.
• Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level of the work environment is usually low but some construction tools may be used by the employee or in the immediate vicinity of the employee.

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