Master Technician

Closing Date: December 31, 2008

Company:	Simply Mac Salt Lake City, UT
Job Location:	All Counties in CO
Employment Type:	Full Time
Department:	Falcon Landing, Colorado Springs
Salary Range:	$28,000-$35,000 DOE plus bonuses
Benefits:	Medical, Dental, Vision, Flex, 401K

Description:

Position summary: A Simply Mac Master Technician is required to diligently execute the official sales program and all duties described below. The position emphasizes skills in the areas of service, repair, diagnostics, operations, leadership, team development, and sales/ customer service in a retail service environment. The Master Technician will primarily be responsible for one retail location and 1-3 employees within a store and reports to the Store Manager. The Master Technician position is a critical role in the company, and requires a well-rounded and determined individual that will take part in the growth of the company.
Core objective: A Simply Mac Master Technician will deliver thorough and timely troubleshooting, diagnostics and repair for Apple computers and products while fulfilling the Company Mission Statement and Core Values.

Duties:

Position responsibilities:
Meet or Exceed Sales Goals:
• 45+ hours a week with availability to work retail hours.
• Track daily and month-to-date Revenue and GP of the service department and every employee within the department; performance board must be updated daily by 10am
• Report daily sales numbers to the Director of Sales by 9:00am
• Conduct daily one on ones with subordinates
• Execute the Branch Routine thoroughly
• Maintain a minimum FTE Goal for personal sales
• Exceed service performance standard for sales at 100% of plan
• Maintain best in class GSX score
• Monitor and manage employee performance to ensure that each employee is maximizing their sales potential and obtaining the metrics set for each of the top ten categories
• Fulfill the focus of our sales, operations and team development as it pertains to the daily one on ones, weekly meetings and monthly employee evaluations.
Trouble Shooting and Support:
• Provide Product troubleshooting, diagnosis, and repair on (but not limited to) the following products:
o Mac OSX
o iLife Suite
o iWork Suite
o Microsoft Office
o Windows Solutions on OSX
o Macbook
o Macbook Pro
o iBook
o Powerbook
o iMac
o Mac Pro
o Power Mac
o Mac Mini
o iPod
Development of Staff:
• Lead and develop Service employees to effectively fulfill of the Service Division’s vision and objectives.
• Mentor employees in leadership and sales skills through the company’s sales programs– namely the daily one on ones, weekly meetings and monthly employee evaluations.
• Motivate, educate, and train employees on how to fulfill Simply Mac’s mission statement- namely to exceed customer expectation in friendliness, product knowledge, and salesmanship
• Conduct monthly performance evaluations of all employees
• Be fully certified and support all HR, Training, Finance, Marketing, and Operational initiatives
• Ensure that Simply Mac’s employee philosophy is inherent in all management approaches which is that all subordinates feel that their personal success is paramount in the eyes of their direct supervisor. This “caring” management attitude must be evident in all management activities
Accountability for Daily Operational Activities:
• Ensure that every employee within the branch is doing the opening and closing procedures of the routine to uphold store appearance, cleanliness, merchandise and staffing standards
• Plan weekly branch meetings that address Sales, operations and team development
• Monitor department reports weekly
• Count serialized items daily
• Assure the quality experience as per our Mission Statement of our customers
• Supervise the proper execution of the Branch Routine which includes no apathy
• Assure uniformity and enforcement of the Policies and Procedures
• Protect the company against fraudulent and harmful activities
• Hire qualified employees that meet Simply Mac’s standards
• Other duties as assigned

Qualifications:

Essential skills and experience:
• Apple/Mac and technology industry experience
• Ability to become certified with minimal training) in:
o Apple Sales Training Online (ASTO) – Product Professional
o Apple Certified Help Desk Specialist (ACHDS)
o Apple Certified Trainer – Pro Products (ACTPP)
o Apple Certified Technical Coordinator (ACTS)
• Minimum 2 years of retail sales experience
• Knowledge of markets and industry trends
• Ability to manage multiple employees in a vigorous retail environment
• Creative and proactive thinking skills
• Strong leadership and team development skills
• Proficient in all Microsoft applications
Valued but not required skills and experience:
• BA/BS
• Apple Certified or ability to become certified with minimal training in:
o Apple Sales Training Online (ASTO) – Product Professional
o Apple Certified Help Desk Specialist (ACHDS)
o Apple Certified Trainer – Pro Products (ACTPP)
o Apple Certified Technical Coordinator (ACTS)
Reporting to this position: Technician
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Physical Demands: While performing the duties of this job, the employee is occasionally required to walk; sit for long periods of time; use hands and fingers to handle small objects, or feel objects or controls; reach and stretch with hands and arms; balance; stoop; kneel and crawl under desks or in confined spaces; talk and hear. The employee is required to be able to stand and converse for long periods of time. The employee must regularly lift and or move up to 30 pounds while handling inventory. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, the ability to look at the computer screen for extended periods of time, and the ability to adjust focus.
• Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level of the work environment is usually low but some construction tools may be used by the employee or in the immediate vicinity of the employee.

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